Shipping and Return Policy
This policy applies only to physical products listed on this site’s store.
Shipping
All goods are carefully packaged and sent from Germany using DHL and/or their partners.
Purchased items are shipped by registered mail for extra speed, protection, and peace of mind.
Shipping costs are not included in the cost of an item unless stated.
Delivery times are normally within 7-10 business days.
If an item is returned due to the fact that the shipping address provided at the time of purchase was incorrect, or no longer valid, or no one was present at the time of delivery, I will resend the item(s), but these and all further shipping costs are the responsibility of the purchaser.
Returning
There are three scenarios where you may need to return goods:
1. The items you ordered are damaged or defective:
Advise within 5 days of despatch, I will pay the return cost and send out replacement items.
2. I have sent you the incorrect items:
Advise within 5 days of despatch, I will pay the return cost and send out correct items.
3. You have received the goods and realise that you have ordered the incorrect items:
Advise within 5 days of despatch and I’d be happy to exchange these for other items available on this website. You pay the return cost and, upon receipt and successful inspection of the returned goods, I will send your newly selected items.
Except where goods are damaged, I kindly ask that all returned goods be in a condition that I can resell directly to another customer. Where I am unable to do this, I reserve the right to upwardly adjust the prices of items I resend to reflect this.
All advice should be sent to info[at]nicholaschim[dot]com. By writing to me, you agree to the use of your information as stated in this website's privacy policy. For more information, please click here.